Clear and fair terms for your peace of mind
Last Updated: November 8, 2025
These Terms of Service govern your use of our website and services. By accessing or using ShopTrustOnline.com, you agree to be bound by these terms. We've written these terms in clear, straightforward language because we believe transparency builds trust. If you have any questions about these terms, please contact us – we're always happy to clarify.
By accessing, browsing, or making a purchase through ShopTrustOnline.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as our Privacy Policy and all applicable laws and regulations.
If you do not agree with any part of these terms, you should not use our website or services. Your continued use of our services constitutes acceptance of any updates or modifications to these terms.
Age Requirement: You must be at least 18 years old to use our services. If you are under 18, you may only use our services with the involvement and consent of a parent or legal guardian.
To make purchases and access certain features, you may need to create an account. When registering, you agree to:
We reserve the right to suspend or terminate your account if you violate these terms, engage in fraudulent activity, or for any other reason at our discretion. You may also close your account at any time by contacting customer support.
We strive to display our products as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect the color, texture, or exact appearance of products. Product descriptions, images, and specifications are provided for general information and may contain minor inaccuracies.
All orders are subject to product availability. If a product becomes unavailable after you place an order, we will notify you and offer a full refund or suitable alternative. We reserve the right to limit quantities purchased per person, household, or order.
Pricing Errors: If we discover a pricing error after you've placed an order, we will notify you and give you the option to confirm your order at the correct price or cancel for a full refund.
Your order is an offer to purchase products from us. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraud.
Order confirmation emails are simply acknowledgments that we received your order. They do not constitute acceptance of your order. Acceptance occurs when we ship your order or send you a shipping confirmation.
We accept the following payment methods:
By providing payment information, you represent and warrant that:
Payment is due immediately upon placing your order. We use secure, encrypted payment processing and do not store your full credit card information on our servers.
We offer various shipping options at checkout, including:
Delivery times are estimates and not guaranteed. Actual delivery times may vary based on your location, shipping method, product availability, and other factors beyond our control.
You are responsible for providing accurate shipping information. We are not liable for orders delivered to incorrect addresses provided by you. If you need to change your shipping address, contact us immediately – we can only modify unshipped orders.
International customers are responsible for:
If your order arrives damaged or does not arrive at all, please contact us within 48 hours of the expected delivery date. We will work with you and the shipping carrier to resolve the issue promptly.
Your satisfaction is our priority. If you're not completely happy with your purchase, we offer a straightforward return policy:
To be eligible for a return, items must:
For health and safety reasons, certain items cannot be returned:
Once we receive and inspect your return:
Return Shipping: We provide free return shipping for defective or incorrect items. For other returns, return shipping costs are the customer's responsibility unless otherwise specified.
Products sold through ShopTrustOnline may be covered by manufacturer warranties. We will assist you in accessing these warranties. Any warranty claims should be directed to the appropriate manufacturer in accordance with their warranty terms.
To the fullest extent permitted by law:
This does not affect any statutory rights you may have as a consumer that cannot be waived by contract.
To the maximum extent permitted by law:
Important: Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
You agree not to use our website or services to:
Violation of these prohibitions may result in immediate termination of your account and legal action.
All content on our website, including but not limited to text, graphics, logos, images, videos, audio, software, and design, is the property of ShopTrustOnline or our content suppliers and is protected by copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not:
ShopTrustOnline and our logo are trademarks of our company. You may not use our trademarks without our prior written consent.
If you submit reviews, comments, photos, or other content to our website, you:
We are not responsible for user-generated content and do not endorse any opinions expressed by users.
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.
By using our services, you consent to our collection and use of your information as described in our Privacy Policy.
If you have any dispute or concern with our services, we strongly encourage you to contact us first. We're committed to resolving issues fairly and quickly. Most concerns can be resolved through direct communication.
These Terms of Service are governed by and construed in accordance with the laws of the United States and the state in which our business is registered, without regard to conflict of law provisions.
Any dispute arising from these terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, rather than in court, except that you may assert claims in small claims court if your claims qualify.
You agree that any arbitration or legal proceeding shall be conducted on an individual basis and not as a class action or representative action.
You agree to indemnify, defend, and hold harmless ShopTrustOnline, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
We shall not be liable for any failure to perform our obligations under these terms if such failure is caused by circumstances beyond our reasonable control, including but not limited to:
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.
These Terms of Service, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and ShopTrustOnline regarding your use of our services.
These terms supersede any prior agreements or understandings, whether written or oral, relating to your use of our services.
We reserve the right to modify these Terms of Service at any time. When we make changes, we will:
Your continued use of our services after changes are posted constitutes acceptance of the modified terms. If you do not agree with the changes, you should stop using our services.
Stay Informed: We recommend reviewing these Terms of Service periodically to stay informed about your rights and obligations.
We may terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms of Service.
Upon termination:
You may also terminate your account at any time by contacting customer support. Termination does not relieve you of any obligations incurred prior to termination.
If you have any questions, concerns, or need clarification about these Terms of Service, we're here to help. Don't hesitate to reach out.